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This policy explains what data sinartoge collects when you access our lobby, make transactions through OVO, ShopeePay, or Bank Transfer, and use account features — and what choices you have over that data. Availability of our services depends on local law and eligible regions in Indonesia.
When you open an account on sinartoge, we collect the information you submit during registration — your email address, account credentials, and the payment details you link for OVO, ShopeePay, or Bank Transfer transactions. We also collect session data: the device type, browser session, and the pages you visit within our lobby. This data is used to operate your account, process wallet activity, and respond to support requests you raise through our contact channels. We do not sell your personal information to third parties. Transaction records tied to your OVO or ShopeePay wallet, and Bank Transfer references, are retained to support your ability to reconcile your own payment history. Cookies and similar tracking on sinartoge serve functional purposes — keeping your session active, remembering your lobby preferences, and measuring which game categories you visit most so we can organise the catalog better. We apply standard encryption to data in transit. Where local law in Indonesia places specific obligations on how we store or process your data, those obligations take precedence and we follow them. Access to your data and the extent of your rights under this policy depend on local law and the eligible regions where this service operates.
OVO wallet transaction references are stored against your account and available to review in your account dashboard after login.
ShopeePay payment records are linked to your account history. You can raise a query about any transaction through our support channel.
Bank Transfer references and confirmation details are logged per transaction and accessible in your account transaction history.
Login credentials are stored in encrypted form. We do not expose your password in any account view or support interaction.
Not every interaction with sinartoge falls under the same part of this policy. Understanding what is covered by our data practices — and what falls outside them — helps you know where to direct questions about your data and where third-party terms apply instead.
Covered by this policy. Data you provide at login and during account management — email, session tokens, device info — is handled under our data practices described here.
Covered by this policy for the record we hold on our side. The payment processor handling your OVO, ShopeePay, or Bank Transfer transfer operates under its own privacy terms.
Covered by this policy for session and usage data. Game content itself is supplied by studios and providers; their data practices are separate from ours.
Outside this policy's scope. Any external site or service you navigate to from sinartoge operates under its own privacy terms, which we do not control or represent.
Your account on sinartoge gives you several direct ways to interact with the data we hold about you. After you log in, your account dashboard shows the transaction history tied to your registered payment methods — OVO deposits, ShopeePay transfers, and Bank Transfer references appear there in the order they were processed. If you notice an error in your account details — a mistyped email address or an outdated contact number — you can update most fields directly in the account settings page. For changes that require identity verification before they can be applied, the account page will show you the verification steps. Questions about data retention, requests to review what we hold, or requests to correct account data that you cannot edit yourself — all of these go to our support team through the contact path shown in the support section below. We aim to acknowledge data queries within the timeframe required by applicable local law.
Your full transaction history — including OVO and ShopeePay entries — is accessible in the account dashboard after login. No additional request is needed.
Update your email, contact number, or linked payment details in account settings. Fields requiring verification will prompt the required steps on screen.
Contact our support team to ask what data we hold, request a correction, or flag a concern. Use the contact path in the support section of this page.
Where local law permits, you may request deletion of your account data. Submit this through support; we will confirm scope and any retention obligations that apply before acting.
For any question, correction request, or concern about how sinartoge handles your data, use the contact paths below. Our support team handles data-related queries alongside general account help.
Open the support chat from your logged-in account dashboard. Describe your data question clearly — include the transaction reference or account field involved — and a member of the team will follow up.
Reach us by email for written data requests, correction submissions, or deletion requests. The email address is shown on the contact page inside your account area after login.
The Help Center accessible from your account menu covers common questions about data handling, transaction records, and cookie settings. Check it first for immediate answers before raising a ticket.
sinartoge applies consistent data handling practices across account activity, payment processing, and lobby usage. Here is what we do in each area.
We use cookies to keep your session active across the lobby, remember category preferences, and measure which sections you visit. You can adjust cookie settings through the preferences link in your account or in your browser. Functional cookies required for login and wallet access cannot be disabled without affecting account access.
Account credentials are stored encrypted. We do not transmit passwords in support interactions or emails. If you suspect unauthorised access to your account, use the account security section to update your credentials immediately and contact support through the in-account chat.
We retain transaction records — including OVO, ShopeePay, and Bank Transfer references — for the period required by applicable law and to support dispute resolution. Account data is retained while your account is active. Retention periods for specific data types are described in your account's data preferences section.
When this policy changes, we update the version date at the top of this page and, for material changes, notify you through your registered account contact. The current version is always shown here. You can review past update summaries in the account Help Center.
These are the questions we receive most often about data, privacy, and account rights on sinartoge.
We collect your email address, account credentials, and the payment method details you link — such as your OVO or ShopeePay account reference, or Bank Transfer details. During sessions, we also collect device type and pages visited within the lobby. We do not collect data beyond what your account and wallet activity require.
Yes. Log in and open your account dashboard; your full transaction history is listed there, including records for OVO, ShopeePay, and Bank Transfer activity. If a record appears incorrect, use the support contact path to raise a correction request with the transaction reference.
Most account fields — email address, contact number, linked payment details — can be updated directly in your account settings page. Fields that require identity verification before they can be changed will show the verification steps on screen when you attempt to edit them.
We do not sell your personal data. Payment processors handling OVO, ShopeePay, and Bank Transfer transactions receive only the data required to process those transactions and operate under their own privacy terms. Game studio content providers receive session data only to the extent required to deliver game content.
Submit a deletion request through our support team — use the in-account chat or email contact shown in the account area. We will confirm which data can be deleted, any retention obligations under local law that apply, and the timeline before we act on the request.
Open the cookie preferences link in your account settings or adjust cookie permissions through your browser settings. Functional cookies that keep your session active and enable wallet access are required for the account to work; other tracking cookies can be turned off without affecting your ability to log in.